Terms and Conditions

These Terms and Conditions describe the rules that apply when you use the Slots Amigo website and services. They set out the relationship between us and our users, explain your responsibilities and our rights, and cover account use, payments, promotions and how we handle disputes. By registering an account or using our services you agree to comply with these terms and any additional rules published on the site.

Account responsibilities

When you open an account you must provide accurate, complete and up-to-date information. You are responsible for keeping your login details secure and for all activity on your account. We may require identity or address verification at any time and may restrict access, suspend or close accounts where we suspect fraud, money‑laundering, a breach of these terms or other unlawful activity.

Eligibility requirements

To register and play you must meet the minimum legal gambling age in your jurisdiction and be located in a territory where our services are permitted. Only one account is allowed per person, household or payment method unless we agree otherwise. If you are self-excluded through an official national scheme or request exclusion from our services, we will comply with your request in line with our responsible gambling procedures.

Acceptable platform use

Users must not use the site for unlawful purposes, to attempt to manipulate game outcomes, or to exploit bonuses and promotions through collusion, automated play or other prohibited practices. You should not attempt chargebacks, reverse transactions, or disguise your location. We reserve the right to close accounts and withhold funds where prohibited activity is detected.

General bonus and promotion rules

Promotions, bonuses and free spins are subject to specific terms which will be published with each offer. Bonuses may carry wagering requirements, contribution weightings, maximum bet limits during play and other restrictions. We may exclude certain payment methods from bonus eligibility. Any abuse of promotional offers may result in forfeiture of bonus balances and winnings.

Deposits and withdrawals

We accept a range of payment methods shown in the cashier. Deposits are usually processed immediately, while withdrawals are subject to our verification checks and applicable processing times. We may require documents to validate identity, address or source of funds before releasing withdrawals. Withdrawal limits and processing speeds may vary by payment method and account status; higher limits may be available after additional verification.

Verification and checks

Verification may include photographic ID, proof of address and evidence of payment ownership. We process such information in accordance with our Privacy Policy. Delays may occur if documents are incomplete or further checks are required.

Dispute resolution

If you have a complaint please contact our support team at [email protected]. We aim to acknowledge and investigate complaints promptly and to resolve issues fairly. If we cannot resolve a dispute directly, details of any independent dispute-resolution process we use will be provided where available.

Updates to terms and conditions

We may update these terms to reflect changes to our services, legal requirements or business practices. Material changes will be communicated on the site or by email. Continued use of the service after changes are posted constitutes acceptance of the updated terms.