User Privacy Policy
This Privacy Policy explains how Slots Amigo collects, uses and protects the personal data of visitors and account holders. We take your privacy seriously and aim to be clear about what information we hold, why we hold it and how you can control it.
Types of data we collect
We collect different categories of information to provide and secure our services. These include personal data, technical data and transactional data.
Personal data
Personal data covers the information you give us when you register or contact support, such as your name, date of birth, email address, telephone number and proof of identity or address when required for verification.
Technical data
Technical data is gathered automatically when you use the site and includes IP address, device type, browser details, operating system, login timestamps and activity logs. This helps us deliver the site correctly and detect misuse.
Transactional data
Transactional data relates to your account activity and payments, such as deposits, withdrawals, bets, game history and currency preferences. We may also keep records of communications and support interactions.
How we use your information
We use information to operate your account, process deposits and withdrawals, verify identity for security and compliance, prevent fraud, and investigate suspicious activity. We also use data to maintain and improve the service, handle enquiries and resolve disputes.
Where you have consented, we may send marketing communications about promotions and news. You can opt out of marketing at any time via account settings or by contacting support.
Data protection practices
We implement technical and organisational measures to protect your data, including encryption for sensitive information and access controls to limit who can see your details. Staff handling personal data receive training on confidentiality and security.
We retain personal information only as long as necessary to provide services, meet legal obligations and resolve any disputes. Where possible we anonymise or aggregate data for reporting and analytics.
Cookies and tracking technologies
We use cookies and similar technologies to enable basic site functions, improve performance and understand how the site is used. This includes essential cookies, analytics cookies and optional advertising cookies. You can manage cookie preferences using the cookie banner or your browser settings.
User rights
You have rights in relation to your personal data, including the right to access, correct or delete information, restrict or object to processing and withdraw consent where applicable. To exercise these rights, please use your account settings or contact [email protected].
Access, correction and deletion
When you request access or correction, we may ask for proof of identity before responding. If you ask for deletion, we will remove your personal data where there is no legal requirement to retain it, but some records may be kept for compliance or fraud-prevention purposes.
Information sharing and third parties
We may share data with service providers who help operate the platform, such as payment processors, game providers, fraud-prevention partners and analytics suppliers. We only share what is necessary and require these providers to protect your data. We may also disclose information where required by law or to respond to requests from competent authorities.
Privacy policy updates
We may update this policy from time to time. Any material changes will be posted on the site and, where appropriate, communicated to account holders. Please check this page regularly to stay informed about how we handle your personal information.