Slots Amigo Casino Responsible Gambling

At Slots Amigo we are committed to keeping play safe and responsible. We want customers to enjoy the site in a controlled way and provide clear tools and guidance so players can manage their activity, spot warning signs and get help if gambling stops being fun. This page explains our approach and the practical options available to UK customers.

Player protection principles

We aim to protect players by promoting informed, controlled play and by acting promptly if risky behaviour is identified. Our approach is based on prevention, support and clear account controls. We treat customer safety as a priority and make it easy to access the safeguards listed below.

Activity-control tools

Customers can use account tools to set personal controls and reduce risk. These tools are self-service in the account area and can also be applied with help from support.

• Deposit limits - set a daily, weekly or monthly cap on deposits.
• Loss limits - limit the amount you can lose over a chosen period.
• Session time-outs - set reminders or automatic logout after a set session length.
• Reality checks - periodic pop-ups showing session time and spend.
• Cooling-off periods - temporary breaks from the account for a chosen number of days.

Deposit limits

Deposit limits let you control how much money can enter your account. We offer adjustable daily, weekly and monthly limits that take effect immediately after confirmation. You can increase limits after a waiting period or reduce them instantly.

Loss limits

Loss limits limit the net losses you can incur within a given timeframe. They help keep play within set financial boundaries and are separate from deposit limits. You can adjust these limits via the account settings or by contacting support.

Time limits and account breaks

Time limits and account breaks help manage play frequency. You can set session lengths, receive regular reality checks and choose short account breaks. Cooling-off periods range from 24 hours to several months depending on your preference.

Self-exclusion

If you need a longer-term solution, self-exclusion is available. Self-exclusion blocks access to your account for the selected period and prevents new registrations using your details. Request self-exclusion through your account settings or by contacting our support team.

Signs of problematic behaviour

Be aware of changes such as spending more than planned, chasing losses, neglecting other responsibilities, borrowing money to play, or hiding activity. If you notice these signs in yourself or someone close to you, consider using the account tools or seeking support.

Tips for maintaining control

• Set realistic deposit and loss limits and stick to them.
• Use session time-outs and reality checks.
• Avoid gambling when upset or under financial pressure.
• Keep a record of time and money spent on play.
• Ask support to apply limits or to close the account temporarily.

Professional help and support organisations

If you need further help, professional organisations can offer confidential advice and treatment. In the UK, resources include GamCare and BeGambleAware. If you would like assistance from us in finding support, please contact our team through your account and we will help you access these services.